Shipping policy



You can choose free local pickup or NZ-wide delivery at checkout. Please read this policy before you book — choosing the right option and dates is your responsibility, and these cut-offs are how we make sure you're ready for your event.
Free Pickup — Hillcrest, Auckland

  • Pickup is free — just choose "Pickup" at checkout.
  • Once you've booked, we'll email you the full pickup address and instructions.
  • Collect any day up to Friday. Message us on Instagram @slaythenight_ to arrange your pickup time.
  • Your rental will be waiting in a clear container out front — a contactless collection, so you can grab it whenever suits your arranged day.
  • Return it to the same spot by 5pm on the last day of your hire.

How We Ship

  • All orders are sent by NZ Post overnight courier.
  • Postage is a flat $17, and a prepaid return satchel is included with every order — so your return is already covered.
  • Delivery timeframes are estimates provided by NZ Post and are not guaranteed.

Dispatch & Cut-Offs

  • Our postal cut-off is Wednesday at 2:00pm for the coming weekend. Orders placed after this may not arrive in time for that weekend's events.
  • Postal orders are dispatched around two working days before your event date, and we forward your tracking number once the parcel is lodged.
  • "Working day" means Monday to Friday, excluding NZ public holidays.

Returns

  • Pickup: return to the same collection spot by 5pm on the last day of your hire.
  • Delivery: place the garment in the prepaid return satchel and hand it over the counter at any NZ Post by 2pm on the last day of your hire — not a self-service drop box.
  • Once you've returned it, message photo proof to our Instagram @slaythenight_.
  • Late returns incur fees as set out in our Refund & Returns Policy.

Rural Addresses

  • Rural delivery can take an extra working day and may incur an additional courier fee.
  • If your address is rural, please order early and let us know so we can make sure your garment arrives on time.

Courier Delays

  • Once a parcel is with NZ Post, delivery is out of our hands, and Slay The Night is not responsible for courier delays.
  • Courier delays do not qualify for a refund of the rental — though we'll always help you chase a delayed parcel. If your tracking shows a delay, contact NZ Post first, then message us.
  • Where a confirmed NZ Post delay means a garment genuinely doesn't arrive in time, a partial refund may be considered (see our Refund & Returns Policy).

Your Responsibility

By placing an order with Slay The Night, you acknowledge that:

  • You've read and understood this Shipping Policy.
  • Courier timeframes are estimates and are not guaranteed.
  • Orders placed after the stated cut-off are at your own risk.
  • You're responsible for returning the garment on time and by the correct method.

Need Help?

If you're not sure your order will arrive in time, please get in touch before you book — we're happy to help you choose the right dates.

Email: slaythenightnz@gmail.com Instagram: @slaythenight_ Web: www.slaythenight.co.nz Auckland, New Zealand