Refund policy

Refund & Returns Policy

Slay The Night rents garments for short-term hire. By placing a booking, you agree to the terms below. Please read them in full before you book — once a booking is confirmed, the dates are held for you alone and can't be given to anyone else.
Bookings

  • A booking is only secured once payment has been received in full.
  • The dates you select are reserved exclusively for you, so we can't offer refunds simply because plans change (see Refunds below).
  • If you're unsure about sizing or fit, message us before you book — we're always happy to help, but the final choice is yours.

Returns

  • Pickup: return your rental to the same collection spot by 5pm on the last day of your hire.
  • Delivery: place the garment in the prepaid return satchel and hand it over the counter at any NZ Post by 2pm on the last day of your hire — please don't use a self-service drop box.
  • Once you've returned it, message photo proof to our Instagram @slaythenight_.
  • "Working day" means Monday to Friday, excluding NZ public holidays.

Late Returns
Late returns hold up the next customer's booking, so late fees apply and must be paid before any future booking can be made.

  • If a garment is returned late, a late fee of $10 per day applies, starting from the first day it's overdue.
  • Late fees continue to accrue for each day the garment remains unreturned.
  • On top of the daily fee, you'll also be charged the cost of any bookings we have to cancel because your late return made the garment unavailable.

Non-Return
If a garment isn't returned to us at all, you'll be charged the garment's full RRP (recommended retail price), which we hold on file for every piece.

  • You'll have 7 days to make payment.
  • If payment isn't made within 7 days, the matter may be referred to the Disputes Tribunal for recovery.

Damage & Loss
You're responsible for the garment from the moment you collect or receive it until it's returned to us.

  • Normal wear — light, expected wear from one night out is fine and never charged. That's what rental is for.
  • Cleanable marks — general makeup, tan or drink marks that come out in cleaning are covered and not charged.
  • Damage needing repair — tears, broken zips, burns or stains that don't clean out are charged at the cost of repair, up to the garment's RRP.
  • Damage beyond repair — charged at the garment's full RRP.

We don't hold a bond. Instead, by booking you agree that any late fee or damage charge may be charged to your card or invoiced after your rental, in line with these terms. If damage happens, tell us straight away so we can assess the best next step — trying to fix or hide it yourself may make things worse and cost you more. We reserve the right to decline future bookings and to recover any outstanding amounts owed.
Cancellations

  • Cancel 5 or more days before your event date and we can issue a full refund.
  • Cancel within 5 days of your event date and a partial refund may apply, depending on how close to the date it is and whether the garment had already been dispatched or prepared for pickup.
  • Once a garment has been posted or made available for pickup, the booking can't be cancelled or refunded.

Refunds
Because of the nature of rental, we do not refund for:

  • Change of mind
  • A garment not fitting, or the fit not being what you expected
  • Not reading the product details, measurements or these policies before booking
  • Courier delays
  • Orders placed after our postal cut-off (Wednesday 2pm for the coming weekend)
  • Your event being cancelled, postponed, or not attended
  • Choosing not to wear the garment

A partial refund may be considered where the issue is genuinely outside our control — for example, a confirmed NZ Post delay that means a posted garment doesn't arrive in time. In that case the rental price may be refunded minus any postage already paid.
If We Can't Supply Your Garment


If a garment becomes unavailable on our end — for example, it's damaged or returned late by a previous customer — we'll let you know as soon as possible and offer you a full refund or store credit.


Need Help?
Questions about returns or refunds? Please get in touch before you book.
Email: slaythenightnz@gmail.com
Instagram: @slaythenight_
Web: www.slaythenight.co.nz